When it comes to Bristol City, let’s admit it, we don’t always make rational decisions. Your 2019/20 season card was an emotional purchase where family, friendship, socialising, feeling part of something bigger, the promise, with no guarantee, of moments of joy, brilliance, frustration and pride. That’s why we made the purchase, because we love our Club and its part in our lives.
When weighing up your options on the back of Friday evening’s announcement, we’re encouraging supporters to think about Benik, Fam and Nahki about to be unleashed, Korey’s swivel and Lee swinging the ball boy, Aden disagreeing, Scott cupping his ear, Christian’s injury time winner, Tinman’s arm aloft, and all your other favourite memories made and still to come, and to lose yourself in how you feel about our football team.
We know from social media and from our own discussions as members of the SC&T board that many supporters are unhappy with the way the Club has handled the season ticket refund issue. However, City will always be our Club and for reasons outside of its control, its finances have been badly hit. If you go for Options 1 or 2, you will be helping the Club. But whether you take option 1, 2, 3 or the cash refund, you must naturally do what is right for you.
We know that some supporters are not aware that a cash refund is an option, as it appears only in the Questions & Answers and not as a clear Option 4. The club are saying that the cash refund is available only if requested by midday on Tuesday. We are concerned that many supporters, particularly those without access to emails may get an even shorter time to respond than the three days given to those with email access. We believe that consumer protection affords a minimum of 14 days to request a refund in cash from the day you become aware of these options.
We have therefore been in discussion with the Club on this point and we are encouraging them to apply discretion to requests for a refund in appropriate circumstances. If your request for a cash refund is submitted after Tuesday midday but within 14 days of you receiving notice of the offer you should ask the Club to honour your consumer rights. If the Club refuse to do so and you haven’t used a Robins TV voucher, we will take up your case with them on your behalf.